Return policy
Items purchased from BTS IBÉRICA can be returned within 14 days of receiving the shipment in most cases. During this period, you can try the product and review it as if you bought something in a physical store. The product must be in the same condition in which you receive it and without any damage. You can remove the product from its packaging, unless it is sealed. If you decide to return the items, you will need to notify us by filling out the returns form on our website, or using the withdrawal form shown below. You can also let us know that you want to return your order by sending an email to [email protected]. Please note that you must send the items back within 14 days of informing us. Processing your return After we receive your return shipment, we inspect the returned items and will begin processing your refund. The money will be returned to the original payment method you used during the purchase, unless you prefer otherwise. The refund will be paid within 14 days. You will have to cover the return shipping costs yourself. Costs will be an estimated maximum of 14 days. Return costs will be borne by the buyer.
Cookies Policy
www.btsiberica.com
Access to this Website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each User – on the different devices they may use to browse – so that the server remembers certain information that will later be read only by the server that implemented it. Cookies make browsing easier, more user-friendly, and do not damage the browsing device.
Cookies are automatic procedures for collecting information related to the preferences determined by the User during their visit to the Website in order to recognize them as a User, and personalize their experience and use of the Website, and they can also, for example, help to identify and resolve errors.
The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and after the Website. However, no cookie allows it to contact the User’s telephone number or any other means of personal contact. No cookie can extract information from the User’s hard drive or steal personal information. The only way for the User’s private information to be part of the Cookie file is for the user to personally give that information to the server.
Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, the User’s consent will be necessary for their use. This consent will be communicated, based on an authentic choice, offered through an affirmative and positive decision, before the initial, removable and documented treatment.
Own cookies
They are those cookies that are sent to the User’s computer or device and managed exclusively by BTS IBÉRICA for the best functioning of the Website. The information collected is used to improve the quality of the Website and its Content and your experience as a User. These cookies allow us to recognize the User as a recurring visitor to the Website and adapt the content to offer content that fits their preferences.
Disable, reject and delete cookies
The User can disable, reject and delete the cookies – totally or partially – installed on their device through the settings of their browser (including, for example, Chrome, Firefox, Safari, Explorer). In this sense, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the User must follow the instructions provided by the Internet browser they are using. In the event that you reject the use of cookies – in whole or in part – you may continue using the Website, although the use of some of its features may be limited.
Items purchased from BTS IBÉRICA can be returned within 14 days of receiving the shipment in most cases. During this period, you can try the product and review it as if you bought something in a physical store. The product must be in the same condition in which you receive it and without any damage. You can remove the product from its packaging, unless it is sealed. If you decide to return the items, you will need to notify us by filling out the returns form on our website, or using the withdrawal form shown below. You can also let us know that you want to return your order by sending an email to [email protected]. Please note that you must send the items back within 14 days of informing us. Processing your return After we receive your return shipment, we inspect the returned items and will begin processing your refund. The money will be returned to the original payment method you used during the purchase, unless you prefer otherwise. The refund will be paid within 14 days. You will have to cover the return shipping costs yourself. Costs will be an estimated maximum of 14 days. Return costs will be borne by the buyer.
